Terms and Conditions
This document sets out the general terms and conditions of use of the https://ciceroexperience.com/it/ website, which offers Cicero Experience is an e-commerce website that allows you to purchase high-level experiences provided by the owner of the Application in just a few clicks
To enable full understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, shall have the meanings set forth below:
- Owner:Cicero srlwith registered office in via Carlo Cattaneo 54/b, Lecco, 23900 Italy, VAT No./Fiscal Code 03901570139, LC-405292, fully paid share capital € 12,182.87, PEC address [email protected]
- Application: the website https://ciceroexperience.com/
- Products: services, sold by the Controller
- User: any person accessing and using the Application
- User Consumer: a natural person of full age who concludes a contract for purposes unconnected with his or her trade, business, craft or professional activity, if any
- Conditions: this contract governing the relationship between the Controller and the Users and the sale of the Products offered by the Controller through the Application.
- Detailed information on the offer of the Application
The Application provides users with Cicero Experience is the new frontier of quality experiential tourism: through an advanced digital platform, customers can purchase high quality experiences in just 3 clicks and receive instant confirmation of the service.
- Scope of the Conditions
Use of the Application implies acceptance of the Terms by the User. If the User does not intend to accept the Terms and/or any other note, legal notice, information published or referred to therein, he/she may not use the Application or the related services.
The Conditions may be changed at any time.
The applicable Conditions shall be those in force on the date of transmission of the purchase order or request for supply of a Product.
Before using the Application, you should read the Terms carefully and save or print them for future reference.
The Owner reserves the right to change at its own discretion, at any time even after the User's registration, the graphical interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, communicating to the User, if necessary, the relevant instructions.
- Purchasing via the Application
All Products offered through the Application are described in detail on the relevant product pages (quality, characteristics, availability, price, delivery times, accessory charges, etc.). There may be some errors, inaccuracies or small differences between what is published on the Application and the actual Product. Furthermore, any Product images are only representative and do not constitute a contractual element.
Purchases of one or more Products via the Application are permitted to Consumer Users.
Natural persons are only allowed to make purchases if they are of legal age. For minors, any purchase and/or request for supply of Products through the Application must be screened and authorised by their parents or those exercising parental responsibility.
The offer of Products through the Application constitutes an invitation to offer and the order sent by the User shall be considered as a contractual proposal to purchase, subject to confirmation and/or acceptance by the Owner as described below. Therefore, the Owner shall have the right, at its sole discretion, to accept or reject the User's order without the User being able to object or complain of anything for any reason whatsoever.
The contract of sale of the Products is concluded with the acceptance by the Controller of the User's contractual proposal . The Controller shall accept the User's contractual proposal by sending the order confirmation to the e-mail address indicated by the User, which shall contain the date of the order, the User's data, the characteristics and availability of the Product, the price or the method of calculating the price, any additional charges and taxes, the delivery and execution times, the methods for exercising the right of withdrawal or its possible exclusion and the guarantee.
The contract of sale of the Products shall not be deemed effective between the parties in the absence of the foregoing.
If the Product is not available, the Holder shall inform the User of the new delivery or supply terms, asking whether or not he intends to confirm the order. It is understood that the contract shall be deemed to have been concluded in respect of the Products accepted by the Holder.
The User undertakes to verify the correctness of the data given in the order confirmation and to notify the Controller immediately of any errors and shall keep a copy of his order, its confirmation and the Conditions.
The User is responsible for keeping his or her access credentials, which must be used exclusively by the User and may not be transferred to third parties. The User undertakes to keep them secret and to ensure that no third party has access to them and to inform the Owner immediately if he suspects or becomes aware of any improper use or undue disclosure of them.
The User guarantees that the personal information provided during the registration procedure is complete and truthful and undertakes to hold the Owner harmless and indemnified from any damage, compensation obligation and/or sanction arising from and/or in any way related to the User's violation of the rules on the registration to the Application or on the retention of registration credentials.
- Account cancellation and closure
You may stop using the Application at any time and deactivate your account or request its deletion through the Application's interface, if possible, or by sending a written notice to the e-mail address [email protected] or by calling customer service on 0341080381.
- Prices and payments
For each Product, the price including VAT, if due, is indicated. Where the nature of the Product makes it impossible to calculate the price in advance, the method of calculating the price is indicated.
In addition, any taxes, additional charges, which may vary depending on the method of payment used, shall be indicated. If these expenses cannot reasonably be calculated in advance, there will be an indication of which expenses will be charged to the User.
The Holder reserves the right to change the price of the Products and any additional costs at any time. It is understood that any price changes shall in no case affect contracts already concluded prior to the change.
The User undertakes to pay the price of the Product at the time and in the manner indicated in the Application and to communicate all the necessary data that may be required.
The Application uses third-party tools for payment processing and in no way comes into contact with the payment data provided (credit card number, holder's name, password, etc.).
Should such third-party instruments deny authorisation for payment, the Holder may not supply the Products and may not be held liable in any way.
The User who wishes to receive the invoice will be asked for the invoicing data. The invoice shall be issued on the basis of the information provided by the User, which the User declares and guarantees to be true, releasing the Controller in full indemnity in this regard.
- Methods of service provision
The Controller shall provide the services to the User, in the manner and within the term indicated on the Application and set out in the order confirmation.
In the event that it is not possible to provide the requested services within this period, the User shall be notified in good time by e-mail, stating when it is expected to be possible to provide them or the reasons why provision is impossible.
If the User does not wish to accept the new term or the supply has become impossible, he may request a refund of the amount paid, which shall be credited promptly in the same manner as the payment method used by the User for the purchase within a maximum of 14 days after the Holder has become aware of the request for a refund.
- Users' right of withdrawal from the purchase of services
The User-Consumer has the right to withdraw without penalty and without specifying the reason within a period of 14 days from the date of conclusion of the contract by sending a written communication to the e-mail address [email protected]using the optional withdrawal form set out in the following article or any other written declaration.
In the event of a properly exercised withdrawal, the Controller shall reimburse the User for the payments received, in the same payment method used by the User for the initial transaction, without undue delay and in any event within 14 days from the date on which the User communicated that he is withdrawing from the contract.
The User acknowledges and accepts that he loses his right of withdrawal after the complete performance of a service. If the service has not been fully performed and the User wishes to withdraw from the contract, he shall nevertheless remain obliged to pay the Holder an amount in proportion to what has been performed up to the time he exercised his right of withdrawal.
- Cases of exclusion of the User's right of withdrawal
The right of withdrawal from the contract of sale or supply of Products by the User is relatively excluded:
- the supply of Products whose price is linked to fluctuations in the financial market that the Holder cannot control and that may occur during the withdrawal period
- the supply of tailor-made or clearly customised products
- the supply of Products that are liable to deteriorate or expire rapidly. This category includes all food products (including beverages) whose characteristics are subject to deterioration as a result of inappropriate storage
- the supply of sealed Products that are not suitable for return for hygienic or health protection reasons and have been opened after delivery
- the supply of Products which, after delivery, are, by their nature, inseparably mixed with other goods
- to contracts in which the User has specifically requested a visit by the Controller or an appointed professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the Controller or a commissioned professional provides services in addition to those specifically requested by the User or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods
- the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery
- the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications
- contracts concluded at a public auction
- the provision of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services related to leisure activities if the contract provides for a specific date or period of performance
For further clarification, please contact the owner at the following e-mail address [email protected] or by calling customer service on 0341080381.
- Optional form to exercise the right of withdrawal
- The User may withdraw using the following form, which must be completed in full and sent to the e-mail address [email protected] before the expiry of the withdrawal period:
I hereby give notice of withdrawal from the contract of sale or supply relating to the following product __________
Ordered on: _______
First and last name: _______
E-mail associated with the account from which the order was placed: ____________________
- Industrial and Intellectual Property Rights
All the contents of the Application, including texts, documents, trademarks, logos, images, graphics, their arrangement and adaptations are protected by copyright and trademark law. The Application may also contain images, documents, logos and trademarks of third parties who have expressly authorised the Owner to publish them in the Application. Except for strictly personal use, the Contents may not be copied, altered, distributed, published or used without specific authorisation from the Owner.
- Warranty Disclaimer
The Application is provided "as is" and "as available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does the Owner provide any guarantee that the Application will meet the Users' needs or that it will never be interrupted or error free or that it will be free of viruses or bugs.
The Owner will endeavour to ensure that the Application is available 24 hours a day without interruption, but cannot be held liable in any way if, for any reason, the Application is not accessible and/or operational at any time or for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons beyond the Owner's control or due to force majeure events.
- Limitation of Liability
The Owner cannot be held responsible towards the User, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions connected to the use of the internet network beyond his or her control or that of his or her suppliers.
Furthermore, the Holder shall not be liable for any damages, losses and costs incurred by the User as a result of the non-performance of the contract for reasons not attributable to him, the User being only entitled to a full refund of the price paid and any additional charges incurred.
The Cardholder assumes no liability for any fraudulent or unlawful use that may be made of credit cards and other means of payment by third parties, as it does not in any way come into contact with the payment data used (credit card number, cardholder's name, password, etc.).
The Owner will not be responsible for:
- any loss of commercial opportunity and any other loss, even indirect, suffered by the User that is not a direct consequence of the breach of contract by the Holder
- incorrect or unsuitable use of the Application by Users or third parties
- the issuance of incorrect documents or tax data due to errors in the data provided by the User, the latter being solely responsible for their correct entry
In no case can the Owner be held liable for a sum exceeding double the cost paid by the User.
- Force Majeure
The Controller shall not be liable for any failure to perform or delay in performing its obligations due to circumstances beyond the Controller's reasonable control due to force majeure events or, in any event, to unforeseen and unforeseeable events and, in any event, beyond its control.
The performance of the obligations by the Holder shall be deemed to be suspended for the period during which force majeure events occur.
The Controller shall do everything in its power to find solutions that enable the proper fulfilment of its obligations despite the persistence of force majeure events.
- Link to third party sites
The Application may contain links to third party sites/applications. The Owner does not exercise any control over them and, therefore, is in no way responsible for the contents of these sites/applications.
Some of these links may link to third-party sites/applications that provide services through the Application. In these cases, the general conditions for the use of the site/application and for the use of the service provided by third parties will apply to the individual services, for which the Owner assumes no responsibility.
- Applicable law and place of jurisdiction
The Conditions are subject to Italian law.
For the Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions shall be devolved to the court of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right of the Consumer User to bring an action before a judge other than the "consumer court" pursuant to Article 66 bis of the Consumer Code, with territorial jurisdiction according to one of the criteria set out in Articles 18, 19 and 20 of the Italian Code of Civil Procedure.
This is without prejudice to the application to Consumer-Users who do not have their habitual residence in Italy of any more favourable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in the event of exercising this right, the methods and formalities for communicating the same and the legal guarantee of conformity.
- Online Dispute Resolution for Consumer Users
The Consumer User residing in Europe should be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the User Consumer to settle out of court any disputes relating to and/or arising from contracts for the sale of goods and provision of services concluded online. Accordingly, the User Consumer may use this platform to resolve any dispute arising from the contract concluded online. The platform is available at the following address: ec.europa.eu/consumers/odr/