Rendi il tuo Natale davvero speciale
Se cerchi un momento tutto per te, da vivere lontanissimo dalle preoccupazioni e dalle noie della vita quotidiana, continua a leggere perché abbiamo l’esperienza che fa per te!
Più nello specifico, ecco cosa ti aspetta:
Il costo dell’esperienza è di 85 euro a persona
Sono previste riduzioni per bambini e persone astemie, come segue:
Check the experience calendar for available dates. Select the day(s) you are interested in to proceed with your online booking.
N.B: when present, you must also select the start time before you can proceed.
Sometimes it is possible that there are no available dates for the chosen experience because there may be no more availability in the period concerned or we have not yet entered the season of activity of the experience.
If you have any questions about the future availability of an experience that has no available dates, please contact us on our support channels.
Absolutely! All our professionals do their best to accommodate special requests for the consumption of food and drinks, such as gluten-free, vegetarian, vegan and other foods.
It is sufficient to give prior notice of any allergies or intolerances (at least 96 hours in advance) in order to enable suppliers to supply materials correctly.
Of course we do! It is possible to purchase all our experiences exclusively. With this purchase method we guarantee an experience just for you and your group, which can be customised according to individual needs and requests.
If, on the other hand, you would like to share it with other people, please note that our experiences involve small groups of up to a maximum of 12 people (depending on the experience).
Should you be a larger group and/or have special requirements, please do not hesitate to contact us by making a specific request to the support email address. We will do our best to find a perfect solution that will satisfy you.
To contact us simply start the chat, or you can write us an email specifying the name of the experience and your requests to [email protected].
Should you be a larger group than the maximum number of participants and/or have special requirements, please do not hesitate to contact us by making a specific request to the support email address. We will do our best to find a perfect solution that will satisfy you.
Should the experience require certain weather conditions (e.g. sun, snow, etc.) in order for it to be experienced safely and enjoyed by all participants, the professionals reserve the right to cancel any date 72 to 24 hours prior to the start time.
In such cases, Cicero Experience will immediately give the customer the option of postponing the experience to a new date, refunding the experience or issuing a gift-card valid for 12 months, depending on the customer's preference.
In order to be able to proceed with the purchase of our experiences and guarantee your place on the calendar, we require a payment in advance by credit card, bank transfer or in instalments with Scalapay™.
By choosing the credit card simply fill in the required payment and billing details when checking out your shopping cart. Once the payment is successfully made you will receive a confirmation email with all the details of the experience.
We accept all major credit or debit card circuits: Visa™, Mastercard™, Maestro™, American Express™ or Apple Pay™.
By choosing the bank transfer you will receive your bank details by email. Upon receipt of payment, we will then send you an email with all the details of the experience.
Choosing as payment method Scalapay™ payment shall be made in three equal instalments with a monthly due date, without interest. The first instalment (equal to one third of the total purchase value) will be debited immediately upon purchase. Once the payment is made successfully, you will receive a confirmation email with all the details of the experience.
In order to proceed with the creation of the order, and its correct electronic invoicing, whether by a member of the Cicero team or independently via the platform, the following data will be required: first name, surname, email address, telephone number, full home address and tax code.
If invoicing to a company is required, it will also be necessary to provide the VAT number, rather than the tax code, and the unique SDI recipient code (consisting of seven characters) for correct electronic invoicing.
The security of credit or debit card payments and the protection of the related sensitive data are guaranteed by the platform's TLS (Transport Layer Security) encrypted data transmission protocol and the payment system Stripe™ with 3D Secure technology.
Stripe™ is a world leader in payment processing and processes millions of payments every day on sites like Amazon™. It is verified by an independent Payment Card Industry (PCI) QSA (Qualified Security Assessor) and is certified as a PCI Level 1 service provider. This is the most stringent level of certification available in the payment industry.
From the moment the order is created, according to company policy, payment must be made within 7 days at the latest; after this date your order will be cancelled by the system.
Scalapay is an innovative payment method that allows you to make purchases and pay in 3 convenient, equal instalments on a monthly basis.
The service is free of charge if the instalments are paid by the due date.
The first instalment (one third of the total value of the purchase) will be debited immediately upon purchase. The next 2 instalments will be charged monthly.
N.B: To purchase via Scalapay, you need to create a Cicero Experience account and log in.
Once you have checkedout your shopping cart and have chosen bank transfer as payment option, you will receive an email with all the data to the email address you entered during checkout. Should you not find it, please look for it in your spam folder.
In any case, below you can find the bank details for payment by bank transfer:
Owner: Cicero S.r.l.
Bank: BCC of Triuggio
Branch: Barzanò
IBAN: IT89S0890150920000000550847
Causale: Order 000000 - First Name Last Name
Once you have made the payment, we ask you to send us the account of the transfer made.
In this way, we will be able to send you the booking confirmation email with the latest details of the chosen experience.
All experiences organised by Cicero Experience can be cancelled free of charge up to 7 days before the start date.
If for any reason you encounter problems that may prevent you from participating in the experience, the Cicero team will make every effort to meet your needs and, if necessary, arrange for a different date.
This communication, as for cancellation, must necessarily be made within 7 days before the experience takes place.
In the event that the booked experience is not available due to restrictions caused by Covid-19, Cicero Experience will immediately give the customer the option of postponing the experience to a new date, issuing a gift-card valid for 12 months, or refunding the full amount paid, depending on the customer's preference.
The same policy is adopted in the case of customers unable to travel because they are in quarantine. In these specific cases, proof of quarantine status is required.
In the event of force majeure reasons (e.g. adverse weather conditions for the experiences concerned), should our professionals deem it necessary to cancel the experience, even if only for safety reasons, you will be notified at least 24 hours in advance and will immediately be offered a change of date, if preferred, or a refund of the full amount paid.
The purchase of a gift-card with a validity of 12 months or a value voucher does not provide for a refund, except for the normal right of withdrawal, subject to written notice, pursuant to Art. 52 et seq. of Legislative Decree 206/2005 (Consumer Code), within 14 days from the date of receipt of the code, which, of course, must not have been redeemed.
Cicero Experience guarantees a refund of the fee paid for the purchase of an experience with a fixed date up to 7 days from the date of the experience. Once the request has been processed, please allow up to approximately 15 working days for the amount due to be credited.
Contact us, we are always available for any questions or information!
All the experiences organized by Cicero Experience are can be cancelled free of charge within 7 days from the start date.
If for reasons of force majeure (e.g. bad weather, where applicable) our professional considers it necessary to cancel the experience, you will be notified at least 24 hours in advance and you will be immediately offered a change of date, if desired, or a refund for the full amount paid.
If for any reason you encounter problems that could prevent you from participating in the experience, do not hesitate to contact us and we'll do everything we can to help you and, if necessary, arrange for a different date.
For any questions or information of any kind write us at [email protected], we'd be delighted to help you! And as soon as possible we will provide a service for live communication!
Before starting the experience, make sure you have read all the directions, with particular attention to what our Cicero's recommend you to bring (where applicable)!
Remember to let us know during the booking process or by replying to the confirmation email any important information (e.g. allergies or intolerances, motor disabilities, etc.) to allow our Cicero to let you live the experience as safely as possible.
This page gives all the basic information about the experience, but without going into some details such as, for example, the names of the facilities that our professionals rely on for some of the services offered. Should you want any additional information before making your choice about your next experience with Cicero, please do not hesitate to contact us! You can find us every day at [email protected] or on Whatsapp at 375-6856526
In order to ensure the safety of everyone, each participant in the experience is required to respect social safety distances and to wear the safety mask, with particular attention to places where this is mandatory (e.g. closed places, means of transport where provided such as cars, boats but not only).
Our professionals will follow all applicable national and regional guidelines to guarantee you an experience in total safety, and will provide safety equipment (e.g. masks) in colour if they are not available.
Please note that the trader reserves the right to terminate the experience or any activity in the event of participants refusing to follow the instructions provided to ensure safety.
Cicero Experience uses your data securely and in accordance with all applicable national and EU regulations. All details are treated on the page dedicated to the use of data: Privacy Policy.
For any questions or information write us at [email protected]
Cicero explores a new way of travelling: people-driven journeys.
Cicero's dream is to make people with the power to transform the simple act of traveling into an unforgettable journey the core of our experiences.
Cicero explores a new way of travelling: people-driven journeys.
Cicero's dream is to make people with the power to transform the simple act of traveling into an unforgettable journey the core of our experiences.
Cicero S.R.L. | P.IVA 03901570139 – Sede legale: Via Carlo Cattaneo 54, scala B, Lecco
Share capital i.v. // Company registered in the Como and Lecco Register of Companies with fiscal code and VAT number: 03901570139, with form of Innovative Startup with a Social Vocation
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Valido in combinazione con l’acquisto di un’esperienza per almeno due partecipanti
